Play Smart. Stay in Control.
At 8o88, responsible gaming is not an afterthought — it is a core part of how we operate. This page explains the tools, resources, and commitments we have put in place to help every Bangladeshi player enjoy a safe, balanced, and enjoyable experience on the platform.
Gambling Should Always Be Entertainment
8o88 believes that betting and casino games are a form of entertainment — and like any form of entertainment, they should be enjoyed within personal boundaries that you set and control. We recognise that for a small number of players, gambling can move from being a leisure activity to something that causes real harm, and we take our responsibility in preventing that transition very seriously.
Our responsible gaming programme is built around four principles: awareness, prevention, intervention, and support. Every player who registers at 8o88 has access to a full suite of account management tools — deposit limits, session time-outs, cooling-off periods, and self-exclusion — at no cost and with no barriers to access.
The 21+ age restriction is strictly enforced at 8o88. We verify player ages during the account registration process and again at the point of first withdrawal. No person under 21 years of age may hold an account or participate in any game or betting market on the platform. If you believe a minor has accessed the platform, please contact us immediately at [email protected].
We encourage all players to treat their gaming budget as they would any other discretionary entertainment spend — set a limit before you start, stick to it, and never chase losses. If you find that gambling is causing stress, financial pressure, or tension in your personal relationships, please use the tools below or reach out to our support team.
Gambling is not a way to make money. Every game and betting market on 8o88 has a mathematical house edge. Over time, the house wins. Never gamble with money you cannot afford to lose, and never view gambling as a source of income or a solution to financial difficulties.
Never gamble under the influence. Alcohol, certain medications, and extreme emotional states (anger, grief, euphoria) impair decision-making. If you are in any of these states, we strongly recommend closing the app and returning another day.
All responsible gaming tools are free. Every feature described on this page — deposit limits, time-outs, self-exclusion — is available to all registered 8o88 players at no charge. There is no application fee, no waiting period for basic tools, and no penalty for using them.
Built-In Controls to Keep You in Charge
These tools are available to every 8o88 account holder. Access them through your account settings panel or by contacting our support team at [email protected].
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 8o88 account. Once a limit is active, it cannot be increased until the cooling period expires — keeping your budget firmly under your own control.
Session Time Limits
Define a maximum session length (e.g., 30 minutes, 1 hour, 2 hours). When your session reaches the time you set, 8o88 will display a reminder notification and, if you choose, automatically log you out so you take a natural break.
Cooling-Off Period
Take a short break from gambling by activating a cooling-off period of 1 day, 7 days, or 30 days. During this time your account remains open but you will not be able to place bets or access the casino. The period cannot be shortened once set.
Self-Exclusion
If you feel you need a longer break or a permanent stop, self-exclusion closes your account for a minimum of 6 months or permanently. During self-exclusion, you will not receive any marketing communications from 8o88. This cannot be reversed during the exclusion window.
Reality Check Alerts
Enable periodic on-screen pop-ups that display your session duration and net activity during the current session. These brief reality checks help you stay aware of how long you have been playing and how your balance has moved.
Support & Referral
Our support team at [email protected] is available Monday to Sunday, 09:00 – 01:00 BST (UTC+6). If you would like to speak to a specialist outside our hours, we can refer you to independent gambling support organisations that provide confidential, non-judgmental assistance.
Recognising Problem Gambling
Problem gambling does not always announce itself clearly. It can develop gradually over weeks or months, and many people who experience it are not aware of it until its effects on their finances, relationships, or mental health become hard to ignore.
The warning signs listed here are not a clinical diagnosis — they are practical signals that something may be shifting from healthy recreation toward harmful behaviour. If several of these apply to you, we encourage you to use one of the self-management tools above or speak to someone you trust.
You can also reach our support team at [email protected] at any time. All conversations about responsible gaming are handled with full confidentiality and without judgment.
Spending more money on gambling than you originally planned, or more than you can comfortably afford
Chasing losses — continuing to bet in an attempt to win back money you have already lost
Feeling irritable, restless, or anxious when you try to cut back or stop gambling
Gambling to escape stress, anxiety, depression, or difficult life circumstances
Lying to family members or friends about how much time or money you spend on gambling
Borrowing money, selling possessions, or using savings to fund gambling activity
Neglecting work, study, family responsibilities, or personal health due to gambling
Thinking about gambling constantly — when at work, during meals, or before sleep
Failed attempts to set and keep personal limits on the amount of time or money spent gambling
Feeling a need to gamble with increasingly larger amounts to get the same level of excitement
Requesting a Break or Permanent Closure
Follow these steps to activate a cooling-off period or self-exclusion on your 8o88 account. The process takes less than five minutes and takes effect immediately.
Log in to your 8o88 account
Access the platform using your registered username and password. If you are unable to log in, contact our support team directly at [email protected].
Open Account Settings
Navigate to the Account Settings menu from the top-right corner of the screen after logging in. Select the "Responsible Gaming" or "Player Protection" section.
Choose your protection option
Select from deposit limit, session time limit, cooling-off period, or self-exclusion. Each option displays a clear explanation of what it does and how long it lasts before you confirm.
Confirm your selection
Follow the on-screen prompts to confirm your choice. Limits that restrict access take effect immediately. Requests to increase a limit or shorten a cooling-off period are subject to a mandatory waiting period.
Contact support if needed
If you would prefer to request self-exclusion by email, send a message to [email protected] with the subject line "Self-Exclusion Request". Our team will process the request within 24 hours and confirm via email.
Self-Exclusion Duration Options
Choose the exclusion window that best fits your situation. All options are available free of charge and take effect the moment they are confirmed.
During any active exclusion period, 8o88 will suppress all promotional and marketing communications to your registered email and mobile number. If you receive a marketing message during an exclusion period, please report it to [email protected] immediately.
Strict 21+ Policy at 8o88
8o88 operates a strict 21+ only policy across all products — sports betting, live casino, slots, and all other game types. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any game or betting market on the platform. This requirement applies to all players in Bangladesh regardless of the method of access (web browser or mobile application).
Age verification is conducted at registration and is mandatory before processing a player's first withdrawal. Players who cannot verify their age to our satisfaction will have their accounts suspended and any unverified deposits returned to the originating payment method.
If you share a device or household with people under 21, we strongly recommend using parental control software to restrict access to gambling websites. Free parental control tools are available for all major devices and operating systems. You are also responsible for keeping your 8o88 login credentials private — do not share your username or password with anyone, including family members.
If you suspect that a minor has accessed 8o88 or created an account, contact us immediately at [email protected]. We will investigate and take appropriate action, including account suspension and data deletion, without delay.
8o88 enforces a strict minimum age requirement of 21 years for all account holders. Age verification is mandatory and no exceptions are made.
To report underage access: [email protected]
You Are Not Alone
If you feel that gambling is becoming a problem, reaching out is the most important step. The resources below provide free, confidential support independent of 8o88.
Talk to Someone You Trust
Speaking openly with a trusted friend, family member, or colleague about your concerns is often the first and most powerful step. You do not need a formal support programme to start an honest conversation.
Kaan Pete Roi (Bangladesh)
Bangladesh's emotional support and mental health helpline provides confidential, non-judgmental telephone counselling. They support individuals experiencing gambling-related stress, anxiety, and financial distress.
National Mental Health Institute
The National Institute of Mental Health (NIMH) in Dhaka offers outpatient and inpatient services for individuals experiencing behavioural addictions, including compulsive gambling. Referrals can be made via a local physician.
Gamblers Anonymous
Gamblers Anonymous is an international peer-support fellowship with online meetings accessible from Bangladesh. Members share their experiences and support one another through the recovery process in a confidential setting.
Family & Relationship Counselling
Problem gambling often affects family members and close relationships. Dhaka-based family counselling centres offer sessions for individuals and families navigating the effects of gambling-related financial or emotional stress.
8o88 Responsible Gaming Team
Our own responsible gaming support team is reachable at [email protected], Monday to Sunday, 09:00 – 01:00 BST. All responsible gaming enquiries are handled separately from general support and with complete confidentiality.
Important: 8o88 does not provide clinical mental health or addiction treatment. The resources above are provided for informational purposes to help you find appropriate professional support. If you are in crisis, please contact a local emergency service or mental health hotline immediately.
Ready to Play Responsibly?
Explore 8o88 at your own pace, set your limits before you start, and remember — entertainment comes first. Visit our FAQ for more guidance or log in to manage your account settings.
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